Privacy & Cookies Policy

At Canterbury Punting Company, we prioritise customer service, and this means keeping your personal information safe and secure.
We don’t use, collect or store details that aren’t necessary in providing the best quality service for your Canterbury punting tour, and once we no longer need your information, it gets deleted. (We like to keep everything ship-shape, and this extends to our inbox and bookings record.)
Canterbury Punting Company doesn’t send unsolicited email marketing messages, so there’s no risk of spam.
When booking online, we do have a tick box that allows customers to ‘opt in’ to receive news about future punting offers and give us permission to ask for feedback, but the messages we send are very occasional. If you’ve opted in but would like to unsubscribe, please email ashley@canterburypunting.co.uk and we’ll immediately remove you from our list.
We take inbound calls and emails, and will only ever contact you in response to direct enquiries. Sometimes, we may have to contact customers with booking updates, to cancel tours in the event of bad weather, or to establish their location if they haven’t checked-in. However, we don’t store phone numbers and email addresses indefinitely.

Payment details

When taking card payments online or at our check-in desk, we don’t keep or store any information.

Contact history

To provide optimal customer service, we do keep note of conversations we’ve had over the phone, via email or on social media. However, this is only in relation to bookings or potential bookings, and we delete details once they’re no longer relevant.
Occasionally, we may use examples of customer interactions when training staff, but we never attach names or personal details to these.

How you use our website

We use Google Analytics software to gauge how website visitors browse our site. This may include IP addresses, device types and, if you choose to share it with us, your location data.
We do this to ensure our booking experience is as easy and straightforward as possible, and to make improvements where necessary.

Sharing your information

We do not share or sell your personal information with third-parties in any way, shape or form. We want to maintain your trust, and we treat customers as we would like to be treated ourselves.
Our online payment platform requires payment information to be shared with partners such as Stripe or your credit or debit card provider.

Advertising

Like most companies, we run online marketing campaigns, and you may sometimes see adverts for Scholars on Google or Facebook.
The ads you see will be based on your location and ads you will have previously clicked on, powered by online cookies and ad tags.

Cookies

Most websites use cookies (small pieces of online data) to ensure you’re given the best user experience, e.g. recognising what device you’re on and optimising for that device.
We only use cookies that help determine how you navigate and experience our site and power certain features.
We do not retain or sell the information we receive from cookies, nor do we disclose information to third-parties.
If you want to adjust your cookie settings, you can do so in the ‘help’ section of your browser.
If you continue without updating your settings, we’ll assume you’re happy for us to use cookies.

Storing information

We only keep hold of your information for as long as is necessary, to fulfil your booking, resolve disputes or prevent fraud. When information is no longer needed, we delete it.

Your rights

You are entitled to substantial personal rights regarding how your personal information is used.
You have the right to be informed about how your details are used (i.e. the policy you’re reading right now).
You have right to access all information we hold about you.
You have the right to request we stop using or collecting your data, and delete it.
You have the right to withdraw consent for us to contact you.
You have the right to complain to the data protection regulator – in the UK, the Information Commissioner’s Office.
Just contact us if you’d like to exercise your rights in any way. We’d be more than happy to help.

Privacy policy changes

We may update this policy from time to time, to outline how your data is processed and fall in line with new privacy laws.
If we make significant changes, we’ll make them obvious on our website or notify you so you can review the updates.

Talk to us

If you have any further questions about how we protect you privacy, please email ashley@canterburypunting.co.uk.